FAQ
WHAT IS YOUR RETURN POLICY ?
Returns or exchanges are very easy on our site. You have 14 days to change your mind and return the item to us. We process your request within 7 to 14 days of receiving the return. For more information, go to the Returns and Refunds page.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE ?
You can pay for your order by credit card (VISA, MasterCard and AmericanExpress). All your data and payments are secured via the Stripe host.
WHAT ARE THE DELIVERY TIMES AND COSTS?
All our articles are sent by La Poste in letter followed and are then distributed, in Metropolitan France, in 48 hours (indicative deadline). The fees that apply are calculated based on the weight of the items.
MY ORDER HAS STILL NOT ARRIVED, WHAT TO DO?
You can track your order using your tracking number. You can also contact us, we then approach the carrier. We apologize in advance for hazards of deliveries which are unfortunately not our responsibility.
WHAT ARE THE NECK MEASUREMENTS OF THE COLLARS?
The measurements were taken on chokers of real people. They are between 38 and 60 centimeters. You can choose the size you want on the item page, depending on product availability. If you have a special request, please contact us via the contact form , we will answer to your needs.
IS IT POSSIBLE TO MODIFY MY ORDER?
Once the payment has been made, it is unfortunately no longer possible to modify your order. We invite you to contact us via the contact form or directly by phone at 06.89.03.70.40. We will do our best to respond to your requests.
I HAVE OTHER QUESTIONS WHICH ARE NOT LISTED HERE OR I HAVE COMMENTS TO MAKE, HOW CAN I MAKE?
Contact us or chat with us! We will be happy to answer your questions and listen to your comments!
WHERE ARE BASED YOUR PREMISES? FROM WHERE DO THE ITEMS COME?
The founder of Ile de Tortuga is based in the Hauts-de-France department, close to the Paris suburbs. He assembles all the jewelry himself (clasp, chain, pendant, etc.) using raw materials purchased from a Chinese retailer.
WHAT MATERIALS IS MADE OF THE JEWEL ?
The characteristics of the jewels are detailed on the corresponding article pages. The pendants are, for the most part, stainless steel, lead and candium free; chains can be leather or stainless steel. For more information, you can contact us using the contact form .
IS THE JEWELRY RESISTANT TO WATER, HEAT AND COLD?
The pendants, as well as the silver-colored link chains resist very well to all kinds of environment. On the other hand, black braided leather chains and brown leather chains will not withstand these pressures. You may notice wear and tear after some time of use, especially if you put them in the water. We advise you not to take showers and do not go to hot or humid places with the jewellery.
If you have any questions or need additional information, please do not hesitate to contact us.